Privacy Policy

At Azuri Retreats, your privacy is of utmost importance. We are committed to protecting your personal information and ensuring your experience with us is secure, seamless, and respectful of your trust.

This Privacy Policy outlines how we collect, use, share, and protect your information when you engage with our services, visit our website, or stay at one of our curated luxury villas.

1. Who We Are

Azuri Retreats curates intentional, emotionally resonant retreats hosted in luxury oceanfront villas — primarily located in the Riviera Maya, Mexico. Our services are highly personalized and designed to meet each guest’s unique preferences and needs.

2. Information We Collect

We collect personal information necessary to provide exceptional service and a tailored retreat experience. This may include: Identity Information:

Full name, date of birth, nationality.
Contact Details: Email address, phone number, mailing address.
Travel Preferences: Retreat goals, wellness interests, guest count, special requests.
Booking Information: Stay dates, villa selection, payment status.
Payment Details: Processed via secure third-party gateways.
Website Data: IP address, browser type, location data, and activity logs via cookies and analytics.

3. How We Use Your Information

Your data is used to personalize your experience, fulfill our services, and enhance your stay:

To confirm and manage villa bookings.
To curate personalized retreat offerings.
To coordinate on-site and pre-arrival concierge services.
To send relevant updates, confirmations, or post-retreat materials.
For internal business operations and legal compliance.
With your consent, to share curated experiences, journals, and content.

4. Sharing Your Information

We only share your information when necessary to deliver our services:

With Villa Partners: For guest preparation and property access.
With Service Providers: Such as chefs, wellness practitioners, or transportation partners, as per your preferences.
With Payment Processors: To securely manage transactions.
When Required by Law: For legal, regulatory, or governmental obligations.

We do not sell your personal information under any circumstances.

5. Data Security

We take data security seriously. Your information is protected through:

SSL-encrypted website and booking forms.
Secure, third-party payment processors.
Access restrictions on sensitive information.
Regular monitoring and updates to data protocols.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above, or as required by applicable law.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.
Withdraw consent at any time.
Object to or restrict processing.
Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at: privacy@azuriretreats.com

8. Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience. You may disable cookies through your browser settings, though some features of our website may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:
Azuri Retreats
Email: privacy@azuriretreats.com
Riviera Maya, Mexico.